I can't send or receive messages in Outlook.
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How to troubleshoot performance issues in Outlook
For issues that are not covered on this page, we have multiple tools to help you automatically diagnose and fix a range of Outlook problems. Check out this article: Resolve Outlook for Windows issues with automated troubleshooting tools. Outlook issues after connecting Outlook to Outlook. Outlook known issues in the June security updates. Outlook crashes and slow performance. Other Outlook issues affecting email messages, attachments, and features.
Please try again later. CopyProps function when using applications that process emails. Meeting location updates are not reflected in recipient calendar in Outlook After installing the September Public Update, Outlook displays mixed languages in the user interface.
Security update for Outlook September 12, Customers using the language in the first column may see parts of the page in the language listed in the second column:. Please follow the instructions in KB to uninstall it, and then install KB Custom form script is now disabled by default and requires setting registry keys to re-enable it.
Once custom form scripts have been enabled at all, they must then be enabled per form message class. For instance, if you have a form with the message class IPM. To do this, first create this key:. When designing a form, Run This Form will run a form using the message class of the base form.
So if you started designing an IPM. Note registered. After you publish, the published message class is what will be checked. The example registry keys use Use NOTE: In some cases forms in secondary mailboxes and Public folders still don't work after the registry key settings. To fix this, enable scripts in the Trust Center :. Under the Script in Folders section, click the checkbox for Allow script in shared folders and Allow script in Public folders and click OK and OK again to close out the windows.
The change was first introduced in the September 12th, Outlook Public Updates and is included in the following MSI updates which now require the registry keys. Outlook Monthly Channel Current Channel will start supporting the registry keys in the update scheduled for September 18th release build Please follow the steps provided in Issue 2: Custom form script is now disabled by default which is just above this issue.
After adding an email account to Outlook for Windows Outlook , , versions you may experience the following:. This issue can occur when you register a 3rd party email address e. If you typically use an Outlook. If setup fails, select Change Account Settings.
Update the account information with the one you received from your email provider or from the POP and IMAP server name reference topic. Choose Connect then then select Done. Choose Add email and a new alias and then choose the option Create a new email address and add it as an alias. In Outlook for Windows, remove and re-add the account. See the steps in this article: Add your Outlook.
If Outlook is connected to a primary Outlook. If you manually type in the secondary connected account email address in the "From" field, the email is sent as "On behalf of" your primary Outlook. Outlook supports sending from a secondary connected account for Microsoft owned domains such as outlook.
The Outlook team is listening to your feedback and investigating adding this functionality to future updates. To learn more about how to provide feedback, see How do I give feedback on Microsoft Office.
In the meantime, please use the following workaround:. You can also add the secondary connected accounts Gmail, Yahoo, etc. On the Auto Account Setup page, enter your name, email address, and password, and then choose Next.
Note: If you receive an error message after choosing Next , double check your email address and password. If both are correct, see the next section. For more information, please see Outlook email setup. Currently, you can't use Outlook on Windows to edit calendars that are shared with your Outlook. We're working to make it possible to edit shared calendars in Outlook for Windows.
To edit a shared calendar, go online to your own Outlook. Read how to Add your Outlook. When you try to accept a shared Outlook. If you've already clicked the Accept button in Outlook , you won't be able to re-accept the invitation from another Outlook application. The person who sent you the invitation will need to remove your permissions and then send a new invitation.
The issues documented in this section have been reported after installing the recent updates listed below. We're investigating the issues and will update this page when a fix is available. In the meantime, please use the workarounds suggested for each issue. Security update for Outlook June 13, Security update for Windows 8, June 13, Security update for Windows 10, June 13, Security update for Windows 7, June 13, Note: Please also see this article for an update on this issue: Custom form script is now disabled by default.
When you use a custom form that you have created for Outlook, you see the following two symptoms:. For other channels, an update is scheduled for mid-September, in versions We will update this page when the fix is released. Issue is fixed for all MSI versions.
For Outlook , Outlook , Outlook and Outlook , install the updates below to fix the issue:. Update for Outlook July 27, Windows has released fixes via Windows Updates to address a reliability issue in Windows Search. Below are the relevant KB updates for each version:. Windows 7 - July 11, update. Windows 8. Windows 10 Version - KB Windows 10 Version - KB Windows 10 - KB Note: The fix for this issue has been released on June 27, If search is not working for Exchange accounts, delete the OST files which will cause a re-sync and re-index of the account:.
Locate the correct email address, click on the name, and click Open File Location. Before you can delete the OST file, you need to close Outlook so the process will release the file. Another workaround is to Create a new Outlook profile , and add your accounts to the new profile.
We recommend keeping the old profile until you know you have moved over any local data or PST files. Until you can install the Windows Update fix release, you can set a registry key that will cause Outlook to stop using the local Windows Search service. When this registry key is set, Outlook will use its own built-in search engine. The built-in search will display the message below to indicate it is not using the Windows Search service.
Note: The following steps show you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Please make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.
For more information about how to back up and restore the registry, see this article. In the Value data box, type 1 to enable the registry entry, and then click OK. The set of folders cannot be opened. Be sure the service is correctly installed and configured. If you're using Outlook , Outlook or Outlook , uninstall and re-install iCloud to resolve this issue. For more information, see this page. Warning: This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses.
How to get support for
A collection of powerful productivity apps you can use anywhere. Try 1 month free. Play your emails on the go Organize and answer email with short voice responses or simple swipes. Explore Outlook Your day, your way See work, group, and personal calendars with ease, wherever you want to be. Learn with Outlook Check out our featured training course and organize your inbox with flags. Stay in the know on the go Stay up to date with both your work and personal accounts using the Outlook mobile app.
Get things done. Email and Calendar Add an email account Create one view of both work and life Add a signature. Introducing Microsoft A collection of powerful productivity apps you can use anywhere. Get support. Additionally, you can reduce performance issues by running Outlook in Cached Exchange Mode.
In this mode, Windows Search or WDS searches the local copy of the mailbox instead of the mailbox content on the server. If the. Outlook cannot open the data file filename until it has been checked for problems. This file is being checked for problems. If you receive one or more of these error messages, you may experience performance issues until Outlook finishes the reconciliation process for the. The following gear icon appears in the status bar while Outlook checks the data file in the background:.
When this icon disappears, the. The reconciliation process will pause at shutdown and resume from where it was paused the next time that you start Outlook.
An incorrectly shut down. If you see this issue frequently, and you must exit Outlook shortly before you shut down your computer, it may be better to shut down Windows while Outlook is still running.
We recommend that you do this instead of exiting Outlook and then shutting down Windows shortly after that. Rules that move items from the default store into another store can cause performance issues when Outlook downloads email messages.
If you are using rules to move mail from a POP3 account to another store, you can use new functionality in Outlook that lets you change the delivery location of the POP3 account. In this case, you do not have to use rules to deliver mail from that account to the separate store.
To do this, follow these steps:. Click Change Folder at the bottom of the Account Settings dialog box to select a folder in the separate store to which you want to deliver that account. If you do not use a POP3 account, you can also work around this issue by setting the target folder for all rules to be in the same Outlook store.
Then, you can use the AutoArchive feature to move messages out of the default store in bulk. For more information about how to configure the AutoArchive feature, click the following article number to view the article in the Microsoft Knowledge Base:. If you are synchronizing many RSS feeds into Outlook, you may experience performance issues when you perform certain ordinary operations. By default, all RSS feeds are synchronized automatically at set intervals.
If you have too many feeds, Outlook may become unresponsive. This lets you sync the RSS feeds on demand instead of at set intervals. Click the All Accounts option, and then click Edit. Click New , type a name for the new group, and then click OK. If you are running Outlook or later with a pinned peek or Outlook with the To-Do Bar enabled when Outlook is running in Online mode against an Exchange server, the additional data that is displayed in the pinned peek or the To-Do Bar is retrieved from the server.
Therefore, additional data requests for the pinned peek or the To-Do Bar are performed. These additional data requests cause additional network traffic that can affect the performance of some standard Outlook operations.
In Outlook , the network traffic caused by the To-Do Bar is reduced from what it was in earlier versions, especially when the To-Do Bar is loading recurring calendar items. To avoid additional network traffic and the resulting performance effect in Outlook, you can remove the peek or turn off the To-Do Bar and therefore reduce the network traffic between Outlook and Exchange in Online mode.
This reduction in data retrieval requests affects the user experience most significantly if you have a network that has high latency or limited bandwidth. If you do not use a policy setting, use the following information. If the value data is set to 0 , the To-Do Bar is turned on.
For more information about how administrators can control the user interface through policy settings, go to the following Microsoft websites:. Configure user settings for Office Manage users' configurations for Office In some cases, an Outlook messaging profile may be misconfigured. Creating a new Outlook profile may resolve some performance issues. For more information about how to create a new Outlook profile, see the following article in the Microsoft Knowledge Base:.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. For information about how to contact any of the companies that are mentioned in this article, go to the following Microsoft website:.
Computer manufacturers' contact information. Need more help? Expand your skills. Get new features first. Was this information helpful? Open your Blocked Senders list. If Gmail. If you have deleted a lot of email, it may take some time for those items to move to or be deleted from the Deleted Items folder - leave the browser window open while the deleting takes place. If deleted email comes back, it could be because you have deleted a lot of email recently. Please try again later.
Some customers may not be able to see their Profile , Account or Sign Out options when selecting their picture on the top toolbar. Some Firefox users may be able to solve the problem by clearing cookies and site data. Learn how. You can also Sign out manually then close all browser windows. Some customers may experience a delay when trying to create a new email address, or alias, for their Outlook. Please sign out of Outlook. Customers using the contact support buttons at the foot of the support pages, or the "email us" links in support Virtual Agent, are unable to open the Help Pane.
Sign in to get Outlook. Important: If you can't sign in, go to Account support. Select the? Once you have signed in and have a browser window open, then the links will work. Learn more about how to contact support when using the Help Pane. Blocking an item already in your Junk Email folder won't delete it. If you're still receiving email from a sender you blocked, see Receiving email from blocked senders in Outlook. Blocking someone doesn't stop their email from coming to your mailbox, but it does automatically move the message to your Junk Email folder where you can review it in case it was blocked in error.
Learn more about Receiving email from blocked senders in Outlook. Some browsers will have problems loading emails, time-out or run very slowly if advert and pop-up blockers are enabled, specifically:. Use Microsoft Edge or another web browser.
Exclude Outlook. Refresh your browser to load Outlook. Visit Firefox support to learn how to Disable or remove Add-ons. If you are having issues sending email, this might be due to validation issues with your Microsoft Account. Make sure you accept the Terms Of Use, if requested. If you're still unable to send or receive email, read how to Fix Outlook. After adding an email account to Outlook for Windows Outlook , , versions you may experience the following:.
This issue can occur when you register a 3rd party email address e. If you typically use an Outlook. If setup fails, select Change Account Settings. Update the account information with the one you received from your email provider or from the POP and IMAP server name reference topic.
Choose Connect then then select Done. Choose Add email and a new alias and then choose the option Create a new email address and add it as an alias. In Outlook for Windows, remove and re-add the account.
See the steps in this article: Add your Outlook. If Outlook is connected to a primary Outlook. If you manually type in the secondary connected account email address in the "From" field, the email is sent as "On behalf of" your primary Outlook.
Outlook supports sending from a secondary connected account for Microsoft owned domains such as outlook. The Outlook team is listening to your feedback and investigating adding this functionality to future updates.
To learn more about how to provide feedback, see How do I give feedback on Microsoft Office. In the meantime, please use the following workaround:. You can also add the secondary connected accounts Gmail, Yahoo, etc. On the Auto Account Setup page, enter your name, email address, and password, and then choose Next. Note: If you receive an error message after choosing Next , double check your email address and password.
If both are correct, see the next section.
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